Stephanie Weaver has been with us here at SilverRail since the beginning. In classic start-up style, Stephanie has a role that involves wearing a lot of hats, and so does bits and pieces of everything! Stephanie helps our new customers get the technology integrated into their system with her project management and technical advice, and also helps us manage the relationships with some of the carriers, in particular Amtrak (US) and Via Rail (Canada) helping the flow of information between the carriers and our distribution partners.
Stephanie is one of those people that keeps everything working - we'd be lost without her. Thank you again for all your work Steph!
Title at SRT
Director, Customer Engagement
Describe what you do for SilverRail
My job is to focus on existing customers and carriers. Essentially I work as a project manager and relationship manager for the customers' technical team, provide business support - teaching them about how the rail business works (since it is new to many of them) and provide first level technical support with our implementation engineer. I also work with Amtrak and VIA & spend a lot of time facilitating the smooth operation between them and distribution partners. It is my job to act as the customer advocate internally, representing customer needs to the technology strategy team & other teams within SRT, as well as to the carriers.
How long have you been with SilverRail
Since the beginning.
Favorite thing about working at SilverRail
Truly believe in our mission, our product & our team. The office is lovely, too.
An interesting fact about you
Mother of boy/girl twins. Every day is a science experiment.
What do you do outside of SilverRail
Run, ski, hike, cook, Director for Newburyport Youth Soccer travel program, and diehard fundraiser and board member of the Newburyport Education Foundation.
Any good stories you have relating to trains
My first internship during college was working for a resort called Tall Timber in the San Juan Rockies of Colorado. The only way to get to the property was by train or helicopter. I actually learned how to drive a rail motorcar which proved immensely valuable to my co-workers that wanted to go into Durango for an exciting night out. If you've ever seen the 1969 movie "Butch Cassidy and the Sundance Kid," you've seen the route along the Durango Silverton Narrow Gauge railroad.